Office Policies

My Kids has office polices in place to ensure our practice runs efficiently for our families and staff.

Practice Hours and Policies

Regular Practice Hours

Our office is open Monday, Tuesday & Thursday from 9:30 a.m. until 5:00 p.m., Wednesday from 9:30 a.m. until 12:00 p.m. and Friday 9:30 a.m. until 3:00 p.m. with a one hour lunch break from 12:30 until 1:30 p.m.  

 

We are closed on major holidays including Christmas Eve and Christmas Day, New Years Eve and New Years Day, Thanksgiving (Friday and Saturday), Easter Monday, 4th of July, Labor Day, and Memorial Day.


Our practice would like to be available when you need us. Please be aware that anytime our offices are closed we have Nurses and Physicians on call to help you with urgent matters that cannot wait until we re-open.

 

Communicating With Our Practice

We have a highly skilled team of nurses who are available daily to help you with your concerns via phone.  Please do not hesitate to contact our office for any concerns or questions you may have.  There is no "foolish question" when it comes to your child.  Our nurses are more than eager to answer any questions. They routinely check with our doctor and nurse practitioners during the day to maximize continuity. The best time to call for routine questions is during practice hours. The nurses will speak with you directly or try to return your phone call as soon as possible.

Routine Medication Refills

Routine prescription refills may be requested one of two ways. You can log into the Patient Portal and send a request via message to one of our nursing personnel OR you can CALL our office during NORMAL OFFICE HOURS.

We must make note of all refills in your child's medical record.  We will likely send your refill electronically to the pharmacy of your choice.  Please have your pharmacy's name and telephone number available.  


If you require medications for long-term maintenance of conditions (asthma, behavioral medications), we require that your physical be up to date (annual) and that you keep your medication recheck visits.

Please allow 5 days for all refills, however, most refills are generally filled within 24 hours.



Record Release Policy

If, for any reason, you require a copy of your child's medical records, a signed record release form must be completed with our office. The cost is $15 per patient

 


Cancellation Policy

Appointments must be cancelled at least 2 hours prior for a sick visit, and 24 hours prior for a well visit. Failure to do so will result in you being marked as a “No Show" appointment.  If there are extenuating circumstances regarding your cancellation, please let us know so we can handle your cancellation accordingly.

"No Show" Policy

Our office puts time and preparation into planning for your child's visit before you arrive. Therefore it is very important that you either keep the appointment or cancel appropriately.  Our providers have a limited number of appointment slots per day to meet the needs of all of our patients.   When a scheduled appointment is not cancelled in a appropriate time frame, we are not able to offer that time slot to another patient . That time is then lost.  We refer to these appointment slots as "No Show" appointments.  

"No show" appoitnments are subject to a "Missed Appointment" fee of $25.00.  Multiple "No Show" appointments may result in dismissal from our practice.  Again - please just call and let us know if you are unable to keep your scheduled appointment.

My Kids Pediatric Partners, PC

1102 Highway 315 Blvd, Wilkes-Barre, PA 18702

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